At Care To Prosperity, we believe in open communication and continuous improvement. Whether you’re sharing a concern, a compliment, or a suggestion, your feedback helps us provide better support and services to our community.
At Care To Prosperity, we genuinely value your feedback. Whether it’s a compliment, complaint, or suggestion, your input helps us continually improve the quality of our services and support.
We are committed to providing high-quality, inclusive services that support the diverse needs of all individuals.
You are welcome to provide feedback about any aspect of our organisation, services, or interactions with our team.
We aim to respond promptly—within one business day for complaints, and within two business days for all other matters—and we’ll keep you informed throughout the process.
In person at our offices
By phone: 0428 147 798
By email: complaints@caretoprosperity.com.au
In writing to:
Director of Operations, Care To Prosperity
We’re here to help. If you need assistance, we can support you in making a complaint and can arrange an interpreter if required. You’re also welcome to involve a family member, friend, or independent advocate.
Depending on the nature of your feedback, some matters may be resolved immediately. More complex concerns may require additional time and investigation.
We respect your privacy—all personal information will be kept confidential, and only relevant staff will be involved in resolving your concern. There are no negative consequences for making a complaint.
Anonymous complaints are also welcome and will be investigated to the extent possible.
If you are uncomfortable providing feedback directly to us or are unhappy with the outcome, you can contact the NDIS Quality and Safeguards Commission:
Phone: 1800 035 544
Online: www.ndiscommission.gov.au
In person at any of their offices
Care To Prosperity offers tailored NDIS services that put your choices first. With a focus on dignity, independence, and genuine care
We respect and honour Aboriginal and Torres Strait Islander Elders past, present, and future. We acknowledge the stories, traditions, and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.